Every effort has been taken to ensure these terms and conditions are written in concise and clear English. Should you have any questions relating to any part of these terms and conditions then please call Fun Play Stay on 01208 852 094.
1. In Writing
In writing means letter. We accept no liability for non receipt of any such communication.
2. E-mail
Any communication whatsoever including cancellations and changes made by e-mail will only have deemed to have been accepted once you have received a return e-mail from a member of Fun Play Stay confirming your actions.
3. The Event
The event means all bookings made on behalf of a client by Fun Play Stay, including but not exclusively hotels, transport, activities, clubs, restaurants, performers and ticketed events.
4. You
You means the client and any persons partaking in any event booked through Fun Play Stay.
5. The Venue
The Venue means any third party booking made on behalf of the client by Fun Play Stay, including restaurants, clubs, activities, hotels and transport.
6. Additional Charges and Extras
6.1 Extras are anything not included in the event as specified by Fun Play Stay. Unless stated otherwise these may include transport, hotel parking, food, drink, restaurant service charges, extra paint-balls or shotgun cartridges. Some hotels may require a returnable security deposit to be paid by guests on check-in.
6.2 When a group does not fill all the beds booked in a room, you may be charged an under-occupancy charge. Groups of 10 and over will not be liable for under-occupancy..
7. Booking/ Payments
7.1 An initial deposit of £30 is payable on booking. The £30.00 deposit is required from each participant within 14 days of booking to secure their place. The £30.00 is not transferable or refundable. Deposits are payable by credit/debit card or cheque. A cheque deposit must be received within three working days of the booking date, Fun Play Stay accepts no responsibility for cheques not being received within this time scale. Fun Play Stay reserves the right to change prices or cancel arrangements made should the deposit not be received in the time outlined. The final balance of the account is payable six weeks prior to an event unless otherwise agreed in writing. Fun Play Stay reserves the right to cancel the booking if the full amount is not received on time - THIS WILL RESULT IN THE LOSS OF ALL MONIES PAID.
7.2 Any booking made within a six week period of the event start date will be payable in full unless otherwise agreed by Fun Play Stay. Fun Play Stay reserves the right to charge immediate full payment for all group bookings taken at short notice. Short notice means a booking received with less than 15 working days notice.
7.3 Fun Play Stay will not be obliged to dispatch any tickets or documents relevant to the booking until an account has been paid in full. Fun Play Stay reserves the right to cancel all or part of any event should payment not be forthcoming as per terms and conditions as laid out in paragraph 7.1.
7.4 Fun Play Stay will ensure that the client is aware of the event details before any deposit is paid; however start and finish times, exact locations and transport details can only be confirmed on receipt of a deposit.
7.5 Fun Play Stay reserves the right to charge a 3% fee on all credit card payments over the telephone. Payments made with switch/debit cards will not incur this surcharge. Payments made on-line via the group web page will be subject to a £4.00 processing fee; this will only be charged once if multiple payments are made under any one person's name.
8. Third Parties
Fun Play Stay in making arrangements on behalf of its clients, contracts with third parties for provision of all the necessary facilities including the provision of tickets for entry to the event/occasion. In doing so it is expressly agreed that Fun Play Stay acts only as agent of the client and that no liability of any kind howsoever caused shall attach to Fun Play Stay in connection with or arising out of such arrangements. The contract between Fun Play Stay and the client shall be subject to any terms and conditions of contracts with third parties. Fun Play Stay reserves the right to share client's personal information and contact details with third party suppliers in furtherance of the client's event booking. In the event that such facilities or tickets shall not be available, for whatever reason, any liability of Fun Play Stay shall be limited to the return of all sums paid by the client for such facilities or tickets.
9. Changes
9.1 Every reasonable effort will be made by Fun Stay Play to alter or change all or part of the event on request of the client. Costs incurred by Fun Play Stay will be chargeable to the client; this includes reasonable administration costs which shall be agreed with the client before any changes are made. Please note that changes to your package requested after booking will attract an administration fee, that fee will be dependent on the extent of the changes.
9.2 Every reasonable effort will be made by Fun Play Stay to adhere to confirmed arrangements, Fun Play Stay reserves the right at its sole discretion to alter or change arrangements should it be found necessary to do so, and shall have no liabilities whatsoever to the client for any changes, except for the refund of any monies not expended.
10. Reduction in numbers
10.1 Wherever possible we will always try and accommodate reduction in numbers at no cost extra to the client. However, some activities are subject to a minimum / maximum number requirement. Should the numbers attending be insufficient to run all or part of the event Fun Play Stay reserves the right to charge the client for the minimum numbers required to attend all or part of the event. Reduction in numbers will only be confirmed when you have received communication from Fun Play Stay.
10.2 No reduction in numbers of people attending an event can be accepted six weeks prior to an event unless otherwise agreed in writing by Fun Play Stay.
10.3 Invoices relating to dropped numbers will be dispatched by e-mail only. Fun Play Stay will only commit to sending two invoices by post, one on booking and one on receipt of final numbers. Invoices can be otherwise be dispatched to you free via e-mail.
10.4 Prices of group packages including accommodation are based on shared occupancy (twins, triples, quads, or larger) Please note that whilst Fun Play Stay will always try and minimise the cost to the client an odd number of group members may attract a hotel surcharge if single or triple rooms are not available, or not available at the same rates. If clients specifically request single rooms they will be liable for any extra costs.
11. Changes and Alterations Fun Play Stay endeavour to visit sites to provide you with accurate information, however we rely on information from third parties in respect of changes and alterations. Fun Play Stay cannot be held responsible for any increase in prices (see extras 6.) or any alteration to the events by third parties.
12. Disclaimers In the case of some venues a disclaimer may be required to be signed before the event takes place. Failure to sign the disclaimer to the satisfaction of the third party may result in the event being cancelled. Fun Play Stay will have no liability to the client whatsoever in this circumstance.
13. Activities / Liability Every reasonable effort is made to ensure the client’s safety at all times, and that sites used adhere to Health and Safety standards and have adequate insurance. Some activities contain an element of risk, these include but not exclusively shooting sports of all kinds, motor sports, water sports and air sports. Fun Play Stay shall accept no responsibility whatsoever for any injuries or loss incurred by the client or its guests, associates or agents during the event. By booking through Fun Play Stay you understand that on your (the clients) behalf Fun Stay Play will book activities that may contain an element of risk.
14. Exclusions by Third Parties In exceptional circumstances a third party may see fit to stop an activity at any time if they feel continuing an activity would cause injury or harm to its staff or to any other persons at the site. An activity site or venue reserves the right to exclude persons considered to be medically unfit or persons considered to be under the influence of drugs or alcohol. In the cases outlined in this paragraph you will not be entitled to any refund whatsoever.
15. Refund Policy
15.1 On private group deposits - to the value of two people or less - can be refunded within three working days of the booking date. With last minute bookings (up to 6 weeks prior to the event) groups cannot be refunded.
15.2 Bad weather makes an event unsafe for participation (see 16)
15.3 Refunds can be given to individuals who have dropped out and have informed us six weeks prior to the event. This excludes your initial deposit and £30 deposits.
15.4 Should you cancel the event 12 weeks prior to the event a £200 administration charge is payable. All remaining monies shall be refunded (excluding deposits)
16. Bad Weather
In the event of bad weather making an activity unsafe a venue may cancel an event; you will be entitled to a full refund regards to that particular activity or alternative event date. Fun Play Stay will have no further liability to you. In the event of you not wishing to partake in an activity for whatever reason you will not be entitled to a refund from Fun Play Stay.
17. Complaint Procedure
If at any time during your event, you feel unhappy with your arrangements, ensure to notify the supplier immediately. If the situation has not been resolved between you and the supplier and you are still unhappy you should contact us (Fun Play Stay) immediately. Again, if the problem is still unresolved you must send your complaint to us in writing within 7 days of returning from your event. Having received the complaint we will thoroughly investigate the problem to the best of our ability. We are unable to investigate and resolve the problem if this procedure is not carried out. If you do not follow the complaints procedure set out in this section, compensation may be reduced or even lost altogether. If, in the unlikely circumstance that you have to pay for entrance to a venue or an activity that we booked, you must collect a receipt and send it to us, so we can reimburse you for those costs. Please allow 28 working days for a reply after sending your complaint.
18. Agreement
18.1 We believe the above terms and conditions to be fair. This contract shall be governed by English Law and shall be subject to the sole jurisdiction of the courts. If you make a booking with Fun Play Stay it is agreed that you have read, understood and accepted these terms and conditions.
18.2 It is the sole responsibility of any persons booking with Fun Play Stay to communicate these terms and conditions to all participants of an event.
